Privacy notice | ChoirBLAST

ChoirBLAST Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Last updated: June 2026

Contact details

Email: choirblast@choirblast.com

What information we collect, use, and why

To provide our services, events and activities:

Names and contact details
Emergency contact details
Photographs and video recordings
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints

To receive donations or funding and organise fundraising activities:

Names and contact details
Addresses
Payment or banking details
Taxpayer information (for Gift Aid purposes)

For service updates or marketing purposes:

Names and contact details
Marketing preferences
Records of consent, where appropriate

For dealing with queries, complaints or claims:

Names and contact details
Correspondence

Photos and videos shared with ChoirBLAST

For some of our events, we create a shared Dropbox or Google Drive folder and invite attendees to upload photos or videos they have taken. By uploading content to one of these shared folders, you are giving ChoirBLAST permission to use that content on our website, social media channels, and in other promotional or community materials, without geographical restriction and for an indefinite period.

We only use this permission for content that has been deliberately uploaded to a ChoirBLAST-created shared folder for that purpose. Content shared with us in any other context is not covered by this permission.

If you ever see a photo or video featuring you that has been shared by ChoirBLAST and you are not comfortable with it being used, please contact us at choirblast@choirblast.com and we will remove it promptly. You do not need to give a reason.

Please note that any images or videos featuring children or vulnerable adults are only used where we have obtained explicit consent from a parent, guardian or appropriate responsible person. If you have any concerns about content featuring a child or vulnerable adult, please contact us immediately.

Lawful bases and your data protection rights

Under UK data protection law (UK GDPR), we must have a lawful basis for collecting and using your personal information. The lawful basis we rely on can affect your rights. You can find out more about lawful bases and your rights on the ICO’s website at ico.org.uk.

Your rights include:

Right of access – you can ask us for copies of your personal information
Right to rectification – you can ask us to correct information you think is inaccurate or incomplete
Right to erasure – you can ask us to delete your personal information
Right to restrict processing – you can ask us to limit how we use your information
Right to object to processing – you can object to us processing your data in certain circumstances
Right to data portability – you can ask us to transfer your information to another organisation or to you
Right to withdraw consent – where we rely on consent, you can withdraw it at any time

Some exemptions apply and not every right applies in every situation. If you make a request, we will respond within one month. Please contact us using the details at the top of this notice.

Our lawful bases

Providing services, events and activities:

Consent – you have given us permission after we provided all relevant information. You can withdraw consent at any time.
Contract – we need the information to enter into or carry out a contract with you.

Receiving donations or funding and fundraising activities:

Consent – you have given us permission after we provided all relevant information. You can withdraw consent at any time.
Legitimate interests – individuals have requested updates by signing up to our newsletter or contacting us directly.

Service updates and marketing:

Consent – you have given us permission after we provided all relevant information. You can withdraw consent at any time.
Legitimate interests – individuals have requested updates by signing up to our newsletter or contacting us directly.

Dealing with queries, complaints or claims:

Legitimate interests – individuals have submitted queries or requests by contacting us directly.
Vital interests – where someone’s physical or mental health or wellbeing is at urgent or serious risk.

Photos and videos shared via Dropbox or Google Drive:

Consent – by uploading content to a ChoirBLAST shared folder, you are giving your consent for us to use that content as described above. You can ask us to remove specific content at any time by contacting us.

Where we get personal information from

Directly from you, or from content you upload to a shared folder we have created for an event.

How long we keep information

We retain personal information only for as long as necessary for the purpose it was collected, or as required by law. Our full retention schedule is available on request.

How to complain

If you have any concerns about how we use your personal data, please contact us at choirblast@choirblast.com and we will do our best to help.

If you remain unhappy after raising a concern with us, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint

ChoirBLAST Staff and Volunteers Privacy Notice

This privacy notice tells you what to expect us to do with your personal information when you work or volunteer with us.